General Terms and Conditions of Feriendorf Seeblick
1. Scope of Application
The following General Terms and Conditions apply to all offers, reservations, and contracts relating to all holiday accommodations rented out by Feriendorf Seeblick GmbH. Only these terms and conditions apply; other contractual conditions shall not become part of the contract, even if they are not expressly objected to.
2. Reservations and Conclusion of Contract
By making a reservation, the guest offers Feriendorf Seeblick, represented by Feriendorf Seeblick GmbH, the conclusion of a contract regarding the rental of accommodation. The customer’s reservation can be made personally, by telephone, in writing, by email, or via the booking portal. Reservations made by minors are not accepted. Feriendorf Seeblick GmbH reserves the right to reject a reservation without giving reasons. Travel documents must be checked immediately upon receipt for completeness and accuracy. After the conclusion of the contract, Feriendorf Seeblick GmbH is no longer obligated to comply with requests for changes.
3. Adherence to Contractual Conditions
After the start of the stay, the accommodation may no longer be passed on for use by persons other than those named in the booking confirmation or registration form unless agreed in writing between the parties. Until the start of the trip, guests can request that third parties assume the rights and obligations under the contract. In such cases, both the guest and the new tenant are jointly liable for the travel price and any additional costs. In the event of violations, Feriendorf Seeblick GmbH may terminate the rental agreement at any time without notice.
4. Prices
a) By confirming the booking in writing, the guest undertakes to pay the price stated therein. Only the travel price stated in this confirmation is binding for the booking. Discounts and/or special offers can no longer be used once the reservation confirmation has been sent by Feriendorf Seeblick GmbH.
b) All prices include VAT unless otherwise stated.
c) If VAT increases after the conclusion of the contract and more than three months before the start of the trip due to amended legal regulations, the travel price will increase by the same percentage as the VAT increase. Feriendorf Seeblick GmbH will notify the guest of this increase as soon as possible after the increase takes effect but no later than 14 days before the start of the trip.
d) In addition to the travel price, local taxes/tourism fees and other charges, rental fees for bed linen (optional), as well as fees for additional costs/services such as pets, etc., according to the currently valid price list, must be paid where applicable. Travel cancellation insurance is not included in the travel price and must be taken out by the guest/tenant with an insurer of their choice.
5. Payments
The fees for rental accommodations must be paid as specified in the invoice. If the payment deadlines are missed, Feriendorf Seeblick GmbH may withdraw from the contract, and the guest is fully liable for any damage incurred, including costs associated with the reservation and contract termination. The provisions of Article 6 apply. Payments already made will be offset against cancellation fees and any other costs incurred. The tenant is obligated to pay the full rental price even if they believe the accommodation does not meet their expectations, despite the description of the rental premises.
6. Cancellation (Termination)
The tenant has the right to cancel the booking. For evidentiary purposes, the cancellation must be made in writing. Cancellation becomes effective on the day it is received by Feriendorf Seeblick GmbH. Cancellation fees per accommodation are as follows: Up to 29 days before the rental begins: 0% of the rental price From 28 to 8 days before the rental begins: 80% of the rental price From 7 days before the rental begins: 100% of the rental price This is under the condition that it was not possible to re-rent the accommodation. Partial cancellations are not possible. If the guest does not arrive, no (partial) refund of the travel price will be made, and the payment obligation remains. The same applies in the case of early departure. It is recommended to take out travel cancellation insurance.
7. Rebooking
At the guest's request, Feriendorf Seeblick GmbH will make changes to the confirmation (rebooking) for a fee, provided this is feasible. This only includes the rebooking of a date. Other or later changes can only be made by canceling the travel contract under the conditions of Article 6 while simultaneously rebooking.
8. Force Majeure
Force majeure exists if Feriendorf Seeblick GmbH is – temporarily or permanently – wholly or partially prevented from fulfilling the contract or if fulfilling the contract is disproportionately difficult due to circumstances beyond its control, such as storms/damage, the threat of war, strikes, blockades, fires, pandemics, floods, and other unforeseeable disruptions or events. In such cases, Feriendorf Seeblick GmbH is entitled to terminate the contract without notice or cancel the booking.
9. Liability
The liability of Feriendorf Seeblick GmbH for damages that are not bodily injuries is limited to the travel price for all contractual claims for damages: a) if the damage suffered by the traveler was neither intentional nor grossly negligent, or b) if Feriendorf Seeblick GmbH is solely responsible for the damage caused by a service provider. If statutory provisions limit or exclude liability claims for damages in certain conditions, Feriendorf Seeblick GmbH may invoke these against the traveler. Liability for all non-contractual damage claims unrelated to life, body, and health is excluded unless based on gross negligence by Feriendorf Seeblick GmbH or its representatives/agents. Feriendorf Seeblick GmbH assumes no liability for valuables brought by tenants. Noise disturbances caused by third parties or other guests are also excluded from liability.
10. Use of Rental Accommodations
All tenants and their guests must treat the accommodations and furnishings with care. Damage must be compensated for by the tenant, regardless of fault. Tenants are responsible for the behavior of persons in their household, visitors, suppliers, or staff. Complaints must be reported immediately to Feriendorf Seeblick GmbH or its representative on-site to allow prompt rectification. Accommodations must be regularly cleaned and left in a broom-clean condition. Excessive cleaning costs will be charged to the tenant. Open fires are prohibited. Pets are allowed except for fighting and restricted breeds. Parking for visitors' vehicles and additional cars must be outside the holiday village premises.
11. Complaints
Despite all efforts by Feriendorf Seeblick GmbH, guests may have complaints. These must be reported immediately to enable rectification.
12. Travel Documents
Each guest is responsible for possessing valid travel documents (e.g., ID cards, passports) for themselves and their companions.
13. Arrival and Departure
Arrival: 4:00 PM to 6:00 PM (later only by prior arrangement).
Departure: by 10:00 AM.
14. General Provisions
Guests must present valid official identification without being asked; otherwise, accommodation may be refused. Setting up tents next to holiday homes is prohibited. Maintenance work must be tolerated. If Feriendorf Seeblick GmbH suspects illegal or improper conduct, it may access the property and issue bans as necessary. These General Terms and Conditions supersede all previous publications. Supplementary agreements, changes, and additions require written confirmation.
15. Final Provisions
The guest confirms the accuracy of their personal information. By registering, the guest acknowledges the terms and conditions, including the site and house rules. German law applies, and the jurisdiction for disputes is Amberg. Invalid provisions will be replaced by valid ones that closely resemble the intended meaning.
Feriendorf Seeblick GmbH
Gütenland 16 - 92431 Neunburg vorm Wald
Tel. 09672 / 8131 699 - info@feriendorf-seeblick.de - www.feriendorf-seeblick.de
[Status: June 2023]
